Privacy Policy

1. Data Controller

The data controller responsible for processing your personal data is:

Global First Solutions LLC ("Rexogo," "we," "us," or "our") operates the website https://rexogo.com and the Rexogo platform (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

2. Types of Data Collected

Personal Data

While using our Service, we may ask you to provide certain personally identifiable information that can be used to contact or identify you, including but not limited to:

• Name (first and last)
• Email address
• Phone number
• Company name and business address
• Billing address and payment information (processed by Stripe)

Usage Data

We automatically collect certain information when you access or use the Service, including your IP address, browser type and version, operating system, referring URLs, pages viewed, access times, device identifiers, and usage patterns within the platform (features accessed, actions taken, workflow configurations).

Cookies & Tracking Technologies

We use cookies and similar tracking technologies to collect and store information about your interactions with the Service. This includes essential cookies (necessary for the Service to function), performance cookies (to analyze usage patterns), and functional cookies (to remember your preferences). You can control cookie settings through our cookie banner or your browser preferences. For more details, see our cookie settings accessible via the website footer.

3. Use of Messaging Features (SMS / WhatsApp)

Rexogo provides messaging features including SMS and WhatsApp integrations. These features are designed exclusively for individual, one-to-one communication between you and your contacts. By using these features, you acknowledge and agree that:

• Messages must be sent only to individuals who have given their prior consent to receive communications from you.
• Mass marketing, bulk unsolicited messaging, and spam are strictly prohibited.
• You are solely responsible for complying with all applicable telecommunications laws (including TCPA, GDPR, and local regulations).
• Phone numbers collected through the Service are used solely for the purpose of delivering the communications you initiate and are not shared with third parties for marketing purposes.

4. Payments

All payment processing is handled by Stripe, Inc. We do not store, collect, or process your credit card or bank account information on our servers. Your payment data is transmitted directly to Stripe and is subject to Stripe's Privacy Policy. Stripe is PCI-DSS Level 1 compliant, providing the highest level of payment data security certification.

5. Use of Data

We use the collected data for the following purposes:

• To provide, operate, and maintain the Service
• To notify you about changes to our Service
• To provide customer support and respond to your requests
• To process transactions and send related information (invoices, confirmations)
• To monitor and analyze usage trends and improve the Service
• To detect, prevent, and address technical issues and fraud
• To send administrative messages, security alerts, and updates
• To comply with legal obligations

Legal Basis for Processing (GDPR): We process your personal data based on: (a) your consent, (b) the necessity to perform a contract with you, (c) our legitimate interests (such as improving the Service and preventing fraud), and (d) compliance with legal obligations.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. When you cancel your account, we retain your data for 30 days to allow for reactivation, after which it is permanently deleted. You may request an export of your data at any time before deletion. Certain data may be retained longer if required by law (e.g., invoicing records for tax purposes).

7. Transfer of Data

Your information, including personal data, may be transferred to and maintained on servers located in the United States. If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, please note that we transfer data to the US and process it there.

For transfers of personal data from the EEA to the US, we rely on Standard Contractual Clauses (SCCs) approved by the European Commission to ensure an adequate level of data protection. We also implement supplementary technical and organizational measures where necessary.

By using the Service, you consent to such transfer, provided that all applicable safeguards are in place. You may contact our DPO at dpo@rexogo.com for more information about these safeguards.

8. Your Rights Under GDPR

If you are a resident of the European Economic Area (EEA), you have the following data protection rights:

• Right of Access— You have the right to request copies of your personal data.
• Right to Rectification— You have the right to request correction of inaccurate or incomplete personal data.
• Right to Erasure— You have the right to request deletion of your personal data under certain conditions.
• Right to Restrict Processing— You have the right to request that we restrict processing of your personal data under certain conditions.
• Right to Data Portability— You have the right to request transfer of your data in a structured, commonly-used, machine-readable format.
• Right to Object— You have the right to object to our processing of your personal data, including for direct marketing purposes.
• Right to Withdraw Consent— Where we rely on your consent as a legal basis, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact our Data Protection Officer at dpo@rexogo.com. We will respond to your request within 30 days. You also have the right to lodge a complaint with your local data protection supervisory authority.

9. Third-Party Service Providers

We may share your information with the following categories of third-party providers to help us operate, provide, improve, and market the Service:

• Payment Processing: Stripe, Inc. processes all payment transactions.
• Analytics: Google Analytics is used to understand how users interact with the Service and improve our offerings. Google Analytics may collect data such as your IP address, browser type, and pages visited.
• AI Providers: We use OpenAI and other AI service providers to power certain features of the platform. Data shared with AI providers is limited to what is necessary to deliver the requested functionality and is processed in accordance with their respective privacy policies and our data processing agreements.
• Cloud Infrastructure: We use cloud hosting providers to store and process data securely.
• Communication Services: We use third-party providers to deliver email, SMS, and voice communications as part of the Service.

10. Cookie Policy

We use cookies and similar tracking technologies on our website. Cookies are small text files stored on your device. We use the following types:

• Essential Cookies: Required for the Service to function properly (e.g., authentication, session management).
• Performance Cookies: Help us understand how visitors interact with the website by collecting anonymous usage data.
• Functional Cookies: Allow the website to remember your preferences and provide enhanced features.

You can manage your cookie preferences at any time using the cookie settings accessible from the website footer, or through your browser settings. Disabling certain cookies may limit your ability to use some features of the Service.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: